Terms and Conditions

These terms and conditions govern use of the Stella Casino platform and services. By creating an account, players accept these terms in full and agree to comply with all stated requirements and restrictions.

Account Registration

Eligibility requires players to be at least 18 years old and legally permitted to participate in online gambling within their jurisdiction. One account per person, household, and IP address applies strictly. Providing false information during registration results in immediate account termination and forfeiture of balances.

Players must keep login credentials confidential and secure. Account sharing violates terms and leads to closure. Any activity occurring through an account remains the registered player’s responsibility regardless of who actually accessed it.

Verification Requirements

Identity verification must complete before processing first withdrawals. Required documents include government-issued photo identification, proof of address dated within three months, and payment method confirmation. Failure to provide acceptable documentation within 30 days results in account suspension.

Management reserves the right to request additional verification documents at any time. Enhanced due diligence applies to large transactions, unusual betting patterns, or suspected fraudulent activity. Refusing verification requests leads to account closure and fund confiscation.

Deposits and Withdrawals

Minimum deposit amounts vary by payment method, typically ranging from €10 to €50. Maximum deposit limits exist per transaction and timeframe depending on player status and verification level. All deposits must originate from accounts or payment methods registered in the player’s own name.

Withdrawal requests process within 24-48 hours following verification completion. Minimum withdrawal amounts apply, usually €20 or equivalent. Players may request only what they deposited plus winnings, minus any applicable fees or deductions.

Payment Method Restrictions

Using payment methods belonging to third parties constitutes fraud and results in account closure. Credit card chargebacks trigger immediate investigation and potential legal action. Cryptocurrency transactions follow blockchain confirmation requirements before crediting or releasing funds.

Bonus Terms

All promotional offers come with specific terms including wagering requirements, eligible games, maximum bets, and validity periods. Players must opt in to bonuses either during deposit or through account settings. Claiming bonuses constitutes acceptance of all applicable terms.

Wagering requirements specify how many times players must turnover bonus and deposit amounts before withdrawing. Different game types contribute varying percentages toward playthrough, with slots typically at 100% and table games at 10% or excluded entirely.

Bonus Abuse and Forfeiture

Attempting to circumvent bonus restrictions through multiple accounts, strategic betting, or exploiting software errors results in bonus cancellation and potential account closure. Winnings derived from abusive play forfeit automatically.

Requesting withdrawals before completing wagering requirements leads to bonus and associated winnings removal. Only the original deposit amount remains withdrawable in such cases.

Gameplay Rules

Maximum bet limits apply while bonuses remain active, typically €5 per spin or hand. Exceeding limits voids winnings and may cancel bonuses. Irregular play patterns including opposite betting or low-risk strategies trigger review and potential forfeiture.

Game rules, paytables, and return-to-player percentages display within each game. Random number generators determine outcomes independently of previous results. Malfunction voids all plays and pays.

Responsible Gaming

Players can set deposit, loss, and session limits through account settings. Limits take effect immediately and can only be reduced further without waiting periods. Increasing limits requires 24-hour cooling-off periods.

Self-exclusion options include temporary breaks from 24 hours to 6 months, or permanent closure. Excluded accounts cannot reactivate during the chosen period. Attempting to open new accounts during exclusion violates terms and leads to closure without fund return.

Account Closure and Suspension

Management reserves the right to close or suspend accounts for terms violations, suspicious activity, or at its sole discretion. Closure notifications include reasons unless regulatory or legal concerns prevent disclosure. Legitimate balances return to players upon closure unless forfeited due to terms violations.

Dormant accounts with no login activity for 12 months may incur monthly maintenance fees. Accounts remaining inactive for 24 months may close with balances transferred according to applicable regulations.

Dispute Resolution

Players must contact customer support first regarding any disputes. Management reviews complaints and provides written responses within reasonable timeframes. Unresolved disputes may escalate to alternative dispute resolution services where applicable.

Terms modifications occur periodically with notices posted on the website. Continued account use after changes constitutes acceptance of revised terms. Players disagreeing with modifications may close accounts and withdraw balances before changes take effect.

Intellectual Property

All website content, including logos, graphics, text, and software, remains the exclusive property of Stella Casino or its licensors. Players may not reproduce, distribute, or create derivative works without explicit written permission.

Limitation of Liability

The platform provides services on an “as is” basis without warranties of any kind. Management accepts no liability for technical issues, connectivity problems, or third-party service failures affecting gameplay or transactions.

Maximum liability for any claim remains limited to the amount deposited during the 30 days preceding the claim. Indirect, incidental, or consequential damages are excluded to the fullest extent permitted by law.

Jurisdiction and Governing Law

These terms are governed by the laws of the licensing jurisdiction. Disputes fall under the exclusive jurisdiction of courts in that location unless alternative dispute resolution applies.

Players acknowledge they understand these terms and agree to comply with all provisions. Ignorance of terms does not excuse violations or protect forfeited funds. Questions about any terms should be directed to customer support before accepting or commencing play.